Delivery Information
We’re so excited for your order to arrive
Thank you for choosing Diana’s Atelier. Below you’ll find everything you need to know about how your cherished jewelry is prepared, shipped, and delivered—always with care.
Once your order is placed, our team carefully prepares it within 1 to 3 business days. Most weekday orders are processed the same day. Orders placed on Friday evenings or weekends may take a little longer to begin their journey.
After processing, your package is dispatched for delivery. Most orders arrive within 5 to 10 business days, depending on your location and courier activity.
While we do everything we can to ensure a smooth experience, occasional delays may occur due to customs, weather, or carrier-related issues. We deeply appreciate your patience and understanding as we work to ensure your piece arrives safely.
Have a question about your delivery? Our friendly team is always here to help.
Shopping with Diana’s Atelier is simple and enjoyable. Here’s how it works:
Step 1: Find Your Piece
Explore our collections and add the items you love to your cart. If options like size or color are available, be sure to select your preferences.
Step 2: Checkout
When you’re ready, head to checkout. Carefully enter your shipping details to avoid any delivery issues.
Step 3: Confirm Your Order
Review your order for accuracy. Double-checking helps us deliver a flawless experience.
Step 4: Choose Your Payment Method
We offer safe, flexible payment options, including:
Major credit cards (Visa, Mastercard, AMEX, Maestro, Discover)
PayPal
Apple Pay
Google Pay
Simply follow the on-screen prompts to complete your purchase securely.
If you need assistance, we’re just a message away.
Good news—shipping is always free at Diana’s Atelier.
There’s no minimum spend, no hidden fees, just a little thank you for being part of our community.
When you order from Diana’s Atelier, you’re receiving something truly special. We prepare each parcel with purpose and intention.
To reduce environmental impact and keep prices fair, we ship in efficient batches. This thoughtful approach allows us to care for both you and the planet.
If a package is returned to sender, marked as expired, or lost due to incorrect or incomplete shipping details provided during checkout—including invalid addresses, missing unit numbers, or postal code errors—the order will be non-refundable.
We are happy to reship your order once the correct shipping information is provided. In such cases, an additional shipping fee may apply. Reshipments will only occur after the original parcel is returned to us (if applicable).
To avoid delivery issues, please double-check your shipping address before completing your purchase.
You can track your order at any time by visiting our Track Your Order page.
Tracking details usually become available within 2 to 3 days after your order is placed.
We work with a trusted network of courier partners to ensure fast and dependable delivery. Based on your location and conditions at the time of shipping, we choose the most reliable route available.
If you have any questions about your order, please feel free to reach out to our team at:
📧 info@dianas-atelier.com
We’re so grateful you’ve chosen Diana’s Atelier.
Your order means the world to us, and we can’t wait for you to unwrap something truly meaningful.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Maecenas imperdiet nisi eget gravida vestibulum. Ut rutrum facilisis leo, ac vulputate elit consectetur ut. Morbi rhoncus mauris ligula, et pulvinar nulla rhoncus sit amet. Pellentesque a quam id odio malesuada auctor.
